Terms of Service

Last updated: March 2026

1. Introduction

QI Platform is a trading name of Cutler IT Limited, a company registered in England and Wales (company number 7137788, registered office Unit 1, Mandale Park, Sheffield Road, Rotherham, S60 1FW). References to "QI", "QI Platform", "we", "us", or "our" in these Terms refer to Cutler IT Limited trading as QI Platform.

QI Platform provides users with an AI-powered environment to discover, build, and deploy business applications through our websites and applications (the "Service" or "Platform").

By using the Service, you are entering into a binding agreement with Cutler IT Limited, and you agree to comply with these Terms of Service ("Terms"). You also agree to our Privacy Policy and Acceptable Use Policy, which are incorporated into these Terms by reference.

If you do not agree to these Terms, you may not access or use the Service.

2. Definitions

In these Terms, the following definitions apply:

  • "Content" means code, projects, data, files, and other materials that you create, modify, or access through the Service.
  • "Generated Content" means applications, code, and other outputs produced by the Platform's AI features based on your inputs.
  • "Input" means the prompts, commands, instructions, and descriptions you provide to the Service.
  • "Tenant" means a separate workspace on the Platform (such as a business, organisation, or group) with its own users, applications, and data.
  • "User" means any individual who accesses or uses the Service.
  • "Your Content" means any content, code, data, or materials that you submit, post, or display on or through the Service, excluding Generated Content.

3. Eligibility

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are of legal age to form a binding contract and meet all eligibility requirements.

If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and "you" refers to both you individually and that organisation.

4. Account Registration

To access certain features of the Service, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

5. The Service

QI Platform enables you to create business applications using AI-assisted development tools. The Service includes features for business discovery, code generation, data connections, and application deployment. The Platform is designed to be accessible to users without specialist development experience.

The Service utilises third-party artificial intelligence services to generate code, suggest features, and assist in building applications. Code generated or suggested by AI systems may be erroneous, incomplete, or reflect biases inherent in the underlying AI models. You are responsible for reviewing, testing, and validating any code or application before use or deployment.

The Service may contain errors, inaccuracies, or omissions, which we may correct at any time without notice. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

6. Tenants and Access Control

QI Platform operates on a multi-tenant architecture with built-in identity and access management. Each tenant represents a separate workspace with its own users, applications, and data.

6.1 Tenant Security

Access to the Platform and its applications is protected through our identity management system. To access any application on the Platform, users must:

  • Hold valid QI Platform credentials (username and password or SSO authentication)
  • Have been granted permission to access the specific tenant
  • Have been granted permission to access the specific application within that tenant

6.2 Tenant Administrator Responsibilities

If you are a tenant administrator, you are responsible for:

  • Managing user access to your tenant and its applications
  • Ensuring only authorised individuals have access to sensitive applications and data
  • Promptly removing access for users who no longer require it
  • Configuring appropriate permission levels for each user
  • Ensuring your users comply with these Terms and applicable laws

6.3 Application-Level Access

Applications created on the Platform can have their own access controls. Tenant administrators and application owners can restrict which users within a tenant can access specific applications. This enables you to build applications for different teams, departments, or purposes within your organisation, each with appropriate access restrictions.

7. Your Content

"Your Content" means any content, code, data, or materials that you submit, post, or display on or through the Service.

When you submit content to the Service, you affirm that you hold all of the rights to the content or have obtained all necessary permissions and rights from the owner to share it on the Service. Except as provided in these Terms, you retain any and all of your rights to any content you submit, post, or display on or through the Service.

You grant QI Platform a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, modify, and display Your Content solely as necessary to provide and improve the Service. This licence includes the right to:

  • Store and archive Your Content on our servers
  • Make backups for disaster recovery purposes
  • Display Your Content to you and those you choose to share it with
  • Modify Your Content as necessary for technical compatibility

This licence does not grant us the right to sell Your Content or to distribute it outside of providing the Service to you.

7.1 Content Backups

You are responsible for maintaining your own backups of Your Content. While we implement reasonable measures to protect Your Content, we do not guarantee that it will not be lost or corrupted. We strongly recommend that you regularly export and back up your applications and data.

8. AI-Generated Content

Applications and code generated by the Platform's AI features ("Generated Content") become your property when you choose to incorporate them into your projects.

You acknowledge that:

  • Generated Content is provided as a development aid and may require review and modification
  • You are responsible for evaluating and testing Generated Content before any use or deployment
  • Similar or identical content may be generated for other users based on similar inputs
  • AI systems may exhibit biases inherent in their training data, and you should review all Generated Content to ensure it meets your requirements
  • We do not claim ownership of Generated Content that you incorporate into your projects

We do not use Your Content or Generated Content in private projects to train or improve our AI models without your explicit consent.

9. Data Protection

9.1 Your Responsibilities as Data Controller

Where you use the Service to process personal data (for example, building applications that store information about your employees, customers, or service users), you are the data controller for that personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You are responsible for:

  • Ensuring you have a lawful basis for processing personal data through the Platform
  • Obtaining any necessary consents from data subjects
  • Complying with your obligations as a data controller under applicable data protection legislation
  • Not using the Service to process special category data without appropriate safeguards

9.2 Our Role as Data Processor

Where we process personal data on your behalf in connection with the Service, we act as your data processor. Our collection, use, and protection of personal data is governed by our Privacy Policy.

9.3 Data Processing Agreement

If you require a Data Processing Agreement for the purposes of UK GDPR compliance, please contact us at [email protected].

10. QI Platform's Intellectual Property

Cutler IT Limited owns and retains all right, title, and interest in and to the Service, including all software, designs, documentation, and all improvements, enhancements, or modifications thereto, and all intellectual property rights associated with the foregoing.

These Terms do not grant you any rights to use QI Platform's trademarks, logos, domain names, or other distinctive brand features.

11. Third-Party Services

The Service integrates with and relies upon third-party services, including AI services, APIs, and data sources. Your use of such third-party services is subject to their respective terms and policies.

We are not responsible for the availability, accuracy, or content of third-party services, and we do not endorse any third-party products or services accessible through the Platform. Changes to third-party services may affect the functionality of the Platform, and we accept no liability for disruptions caused by third-party service changes.

12. Payment, Subscriptions, and Cancellation

12.1 Fees

Certain features of the Service may require payment. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. Current plan details and pricing are available on our website.

12.2 Subscription Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You authorise us to charge your payment method for all fees due.

12.3 Price Changes

We reserve the right to change our pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to subsequent billing periods.

12.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Upon cancellation:

  • Your subscription remains active until the end of the current billing period
  • You will continue to have full access to paid features until the end of your paid period
  • Your subscription will not automatically renew after cancellation

12.5 Refunds

Payments are generally non-refundable. Refunds may be considered at our discretion in cases of billing errors or duplicate charges. If a refund is approved, it will be processed to the original payment method within 14 days. No partial refunds are provided for unused portions of a billing period.

13. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable law, regulation, or third-party rights
  • Interfering with or disrupting the Service or creating an undue burden on our infrastructure
  • Attempting to gain unauthorised access to any portion of the Service or related systems
  • Using automation to create accounts or to access the Service in bulk without authorisation
  • Scraping or collecting content from the Service for machine learning purposes without permission
  • Impersonating any person or entity, or falsely representing your affiliation
  • Using the Service to send spam, phishing, or other unsolicited communications
  • Using the Service to compete directly with QI Platform
  • Circumventing or attempting to defeat usage limits or monitoring

Please refer to our Acceptable Use Policy for a complete list of prohibited activities and content.

14. Prohibited Content

You may not use the Service to create, store, or distribute:

  • Malware, viruses, or code intended to harm systems or users
  • Content that exploits or harms minors
  • Content that promotes violence, terrorism, or illegal activities
  • Content that constitutes harassment, hate speech, or discrimination
  • Content that infringes on intellectual property rights
  • Phishing sites or tools designed to steal credentials
  • Applications for illegal gambling, drug sales, or weapons trafficking

15. Intellectual Property Complaints

We respect the intellectual property rights of others. If you believe that content on the Platform infringes your intellectual property rights, please submit a complaint to [email protected] including:

  • Identification of the copyrighted work or intellectual property claimed to be infringed
  • Identification of the allegedly infringing material and its location on the Platform
  • Your contact information
  • A statement that you have a good faith belief that the use is not authorised by the rights owner
  • A statement that the information in your complaint is accurate

Upon receipt of a valid complaint, we will investigate and take appropriate action, which may include removing or disabling access to the allegedly infringing material.

16. Feedback and Suggestions

We welcome feedback and suggestions about the Service. If you submit feedback, ideas, or suggestions to us, you grant QI Platform a royalty-free, worldwide, transferable, sub-licensable, irrevocable, perpetual licence to use, implement, modify, and incorporate your feedback in any way and for any purpose.

No credit or compensation is due for implemented suggestions.

17. Abuse Reporting

If you encounter abuse of the Service, violations of these Terms, or other concerning behaviour, please report it to [email protected]. Reports should include:

  • A description of the abusive or concerning behaviour
  • Relevant dates and times
  • Any supporting information or evidence
  • Your contact information (optional)

We take abuse reports seriously and will investigate promptly, taking appropriate action as necessary.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE SPECIFICALLY DISCLAIM ALL LIABILITY FOR AI-GENERATED CODE THAT CONTAINS BUGS, ERRORS, OR SECURITY VULNERABILITIES; CODE THAT FAILS TO MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS; GENERATED CODE THAT BECOMES OBSOLETE OR INCOMPATIBLE WITH OTHER SYSTEMS; AND ANY ISSUES RESULTING FROM INTEGRATION WITH OTHER SOFTWARE OR SERVICES.

ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CUTLER IT LIMITED, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM: YOUR USE OF OR INABILITY TO USE THE SERVICE; RELIANCE ON GENERATED CODE IN PRODUCTION SYSTEMS; PROJECT DELAYS OR ADDITIONAL DEVELOPMENT COSTS; INTEGRATION CHALLENGES WITH EXISTING SYSTEMS; OR CHANGES TO THIRD-PARTY SERVICES AFFECTING THE PLATFORM.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO CUTLER IT LIMITED IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS (£100).

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

20. Indemnification

You agree to indemnify and hold Cutler IT Limited harmless from any loss, liability, claim, or demand, including reasonable legal fees, arising out of or related to:

  • Your use of the Service
  • Your Content
  • Applications you create, deploy, or distribute using the Platform
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your processing of personal data through the Platform

21. Termination

21.1 Termination by You

You may terminate your account at any time by contacting [email protected] or through your account settings.

21.2 Termination by Us

We may suspend or terminate your access to the Service at any time if you violate these Terms, fail to pay any fees when due, or if we are required to do so by law. We will make reasonable efforts to notify you of any suspension or termination.

21.3 Effect of Termination

Upon termination:

  • Your right to use the Service will immediately cease
  • You may export Your Content prior to termination
  • We will delete Your Content from our servers within 90 days after termination, unless legally required to retain it
  • You will not receive a refund for any prepaid fees

21.4 Account Deletion

You may request full deletion of your account and associated data by contacting [email protected]. Upon account deletion, your user profile will be removed, your access will be terminated, and content stored on our servers will be deleted within 90 days, subject to any legal retention obligations.

21.5 Survival

The following sections survive termination: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Data Protection, and General Provisions.

22. Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, labour disputes, failures of third-party service providers (including AI service providers and cloud hosting providers), Internet service provider failures, power outages, or any other unforeseen events.

23. Changes to Terms

We may modify these Terms at any time by posting the revised Terms on the Platform. Material changes will be communicated through the Service or via email at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

24. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Cutler IT Limited regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Notices: Any notices to us should be sent to [email protected]. We may send notices to you via the email address associated with your account.

25. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

26. Regulatory Compliance

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including any applicable trade sanctions and export control regulations. You represent and warrant that you are not located in any country or territory subject to UK or other applicable trade sanctions or embargoes, and that you are not on any denied persons list or similar restricted party list.

27. Contact Us

If you have any questions about these Terms:

Cutler IT Limited

Unit 1, Mandale Park

Sheffield Road

Rotherham

S60 1FW

Company registration number: 7137788 — Registered in England and Wales